Something happened at Crufts this year that which really stuck with me; I came across a brand with a huge, impressive stand – but I’d never heard of them, and being in the pet industry for so long I was curious so popped over for a a chat. I found out that this was their first full year of trading, which made it even more mindblowing, how do you launch a brand at that scale!?
But when I asked how the brand started, there wasn’t really an answer and when I looked them up later, there was nothing on their website either. No founder story, no insight into who was behind the business, no sense of why it existed in the first place, and for me, that felt like something was missing, it actually made me a bit suspicious. Maybe it’s just me, but as a dog owner who cares who I’m buying from, it’s important to know the reason for a brand existing and people don’t just buy products, they buy the people behind them.
Taylor – one of the founders of Fettle Pet Supplements
People buy from people
Most pet brands don’t start in a boardroom, they start with a dog, a problem and an idea which solves that problem. That story is often the reason the brand exists at all. When you can see the person and the story behind the brand, understand what they care about, and why they started, it creates an immediate connection – it builds trust and makes people be able to relate. Take that away and even the most beautifully packaged product can feel a anonymous.
Your story builds trust (before your product does)
When someone lands on your website or social media for the first time, they’re making a decision quickly – not just “do I like this product?” but “do I trust this brand? Founder imagery helps answer that question almost instantly – seeing a real person (you!), with their dog, in a genuine environment, tells your audience that your brand is personal and in a market that’s becoming more saturated, that kind of trust is incredibly valuable.
Sarah – Founder of Send a Dog a Bone postal treats
Founder photos create connection quickly
We’re all used to scrolling quickly which means your audience isn’t always going to read your full story straight away but they will connect with how something feels and a simple image of you with your pet or working within your business, can communicate far more than a paragraph of text ever could. It gives your audience a human connection, and that connection is often what makes someone pause, explore further, and ultimately choose you.
Rachel – Pet business coach & dog friendly holiday cottage owner.
Especially for small pet brands
If you’re a small or independent brand, this matters even more, you’re not competing on scale. or trying to outspend bigger companies – what you have is your story, your values, and your reason for doing what you do. And your story is what sells.
Thinking back to that brand at Crufts, it wasn’t the size of the stand that stood out to me, it was the absence of a story because without that human connection, it’s much harder to engage, no matter how good the product looks. Or is that just me??
If someone landed on your website today, would they know who you are, and why your brand exists? And if not, it might be time to start telling that story a little more clearly.
If you’d like a hand bringing that to life through imagery, feel free to get in touch, I’d love to hear about your brand.
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